How Avalara connects with their customers for a more personal touch

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821 calls

 

Connected Calls Made

720 minutes

 

Connected Call Time (CCT)

19 leads

 

Qualified Interest Attained

We’ve found CallSquad to be the ideal solution for our appointment setting needs. The system is simple to use and allowed us to connect with our customers more efficiently.”

 

About Avalara

 

Avalara helps businesses of all sizes achieve compliance by providing a fast, easy, and accurate way to manage transactional taxes. Their pioneering cloud-based software platform provides an end-to-end suite of sales and other transactional tax compliance solutions for their thousands of customers.

The Challenge

 

Avalara had a number of client accounts that they wished to review before the end of the year. As a result of the growth in their business, scheduling these reviews which are an integral part of their customer service, presented a challenge as manual calling would take far too long. With the diaries of several Avalara colleagues to manage, they were seeking an appointment setting solution that was timely, accurate and professional.

The Solution

 

Avalara created a specific campaign for each of the account managers who wanted a business review with their clients. They included the online scheduler of each account manager so their appointment setting team members could seamlessly book the review meetings directly into their diaries.

 

These campaigns saved Avalara valuable time as their account managers were able to focus on delivering the review meetings rather than manually chasing to secure appointments. They also gave Avalara the opportunity to update their records in cases where their contact had moved on or changed roles within the company. In instances where the customer did not require a review, the team member was still able to engage them in a discussion about how they were finding the service which provided important feedback for Avalara.