Features
Everything you need to improve customer experience and workforce productivity
Administrator / Setup
Access Control
Add and remove colleagues and give them different levels of access
User Management
Add and remove users and control how they make and receive calls
Zapier Integrations
Connect to any of your systems without using a line of code
Call Recording On/Off
Control which calls get recorded and review in real-time
Pay-As-You-Go
Pay monthly for what you use with no long term commitment
Call Analytics
See how your team are performing with instant analysis
Outbound Dialer
Campaigns
Create campaigns to organise activity and run simultaneously or one at a time
Voice Drop
Save time by recording a message to drop when you get a voicemail
Do Not Call Screening
Eliminate the contacts that are on
do not call registers
Soft Phone or Ring-Out
Makes calls via your browser, on your desk phone or cell
Questionnaire
Capture specific form fields required meet company requirements
Leaderboard & Activity Feed
Callers see how they compare to their colleagues on any time period
Schedule Call Backs
Set call backs and the system will reschedule them to the call queue
Time Zones
The system figures out when people need to be called with you having to
Call Sequencing
Complex call queues are made light work of by CallSquad routing technologies
Inbound Calls (beta)
Hold Music
Choose hold music for your clients or better still, let them choose
Voicemail by Email
Tell the system to send you a message with a transcript of a message you received
Ring Groups
Choose which people should be made available to receive certain calls
Custom Voicemail
Record your own voicemail message or choose a voice to say your message
Call Routing
Direct calls based on a customer's requirement and the skills of team
Call Transfers
Transfer calls internally between departments or directly to colleagues
Working Hours
Set the times you want to be available to receive or make calls
Unlimited Concurrent Calls
Queues with no limits allow you to scale with confidence
Call Forwarding
Forward to a personal phone or within your organisation when you're unavailable